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Certifications

CSU Dominguez Hills, Bachelor - Computer Technology: Homeland Security (Expected 2027)
Long Beach City College, Associate - Computer Security & Networking
Dean's List with Great Distinction | Long Beach City College
Microsoft Last Mile Scholarship
University of Utah, dual enrollment in high school

Achievements

Skills

Experience

Jani Nakamura IT Services | Independent IT Contractor | July 2025 – Present

Deliver IT support and troubleshooting for individuals and small business clients
Configure and secure wired/wireless networks, routers, and firewalls
Manage Windows and Microsoft 365 user accounts, permissions, and system settings
Deploy and support remote access solutions (VPN, RDP, SSH)
Implement endpoint security measures and cybersecurity best practices
Support Active Directory environments with account creation, password resets, and group management

BevMo!/GoPuff | Department Operations Manager | Sales Associate | October 2020 – April 2024

Maintained data accuracy and system integrity using AS400 and digital tools
Streamlined secure operations with Zipline and Looker
Managed POS system updates and endpoint security
Trained staff on secure system use and standard procedures
Identified and escalated issues, supporting incident response, and policy enforcement

Reservations Specialist | We Are You Travel | May 2017 – October 2020

Delivered multi-channel support via phone, email, and live chat, resolving customer issues
Documented support processes and issue resolutions, building IT support and ticket handling skills
Created and maintained automated chatbots and optimized canned responses in the ticketing system
Set up laptops for employees, installing corporate antivirus software and the LivePerson ticketing platform

General Worker | Amber’s U-Pick Cherry Farm | August 2015 – 2017